Checkout Terms & Conditions

RETURNS AND WARRANTY INFORMATION

We offer all our customers a 60 Day Return Policy if you want to return your item for an exchange or credit note (issued as store gift card with no expiry date). Shoes can be tried on but not worn out and must be received back into stock as new in original condition. Original condition means unused, unmarked, unlaundered and in original packaging.
We also offer a repair, refund or replacement for up to 6 months on items that have major problems (marked, damaged, faulty etc.).
We do not refund customers for poor fit or change of mind. However, as per above you can return for an exchange or a credit note.

SHIPPING & DELIVERY

Please check our website carefully for order fulfilment times. We have over 2,000 items in stock in Sydney, but over 50,000 items for sale online. We import products to fulfil customer orders direct from USA suppliers 3x a week. It can take 3-4 days for us to post your order if we are waiting on stock from USA. When you select your size on the product page, an AVAILABILITY message will display underneath to advise you if the item has to be imported or is ready to ship.

Our preferred shipping carrier is Australia Post. We deliver to street addresses, PO Boxes, Parcel Lockers, Parcel Collect, GPO Box and Locked bags within Australia Post Network. We also ship overseas with EMS service.
All our packages come with signature on delivery and tracking included. If you prefer Authority to Leave, please make a note at checkout.
We offer FREE Regular Parcel Post Australia Wide on all orders $50+.
We offer FREE Airmail Service to New Zealand on all orders $50+.
We offer an option to upgrade your mail service to Express Post at checkout for $9.95. This is the Express Post service by Australia Post. IMPORTANT: Choosing Express Post  at checkout will NOT speed up your order fulfilment time, it only speeds up your mail delivery service.

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Shoe Me Pty Ltd. The collective work includes works that are licensed to Shoe Me Pty Ltd. Copyright 2003, Shoe Me Pty Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Shoe Me Pty Ltd or purchasing Shoe Me Pty Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Shoe Me Pty Ltd or to purchase Shoe Me Pty Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Shoe Me Pty Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Shoe Me Pty Ltd used in the site are trademarks or registered trademarks of Shoe Me Pty Ltd.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Shoe Me Pty Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant ability and fitness for a particular purpose and non-infringement. Shoe Me Pty Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Shoe Me Pty Ltd does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Shoe Me Pty Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Shoe Me Pty Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Shoe Me Pty Ltd product is mistakenly listed at an incorrect price, Shoe Me Pty Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Shoe Me Pty Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Shoe Me Pty Ltd shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Shoe Me Pty Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Shoe Me Pty Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Shoe Me Pty Ltd.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Shoe Me Pty Ltd products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Shoe Me Pty Ltd products) must be commenced within one (1) year after the claim or cause of action arises. Shoe Me Pty Ltd's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Shoe Me Pty Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Shoe Me Pty Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.


Participation Disclaimer
Shoe Me Pty Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Shoe Me Pty Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Shoe Me Pty Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Shoe Me Pty Ltd in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Shoe Me Pty Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Shoe Me Pty Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Shoe Me Pty Ltd, Shoe Me Pty Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Shoe Me. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Shoe Me seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).