FAQs

FREQUENTLY ASKED QUESTIONS

GENERAL

WHAT IS SHOE ME OUTLET?

At outlet.shoeme.com.au, you will find discounted products by Pleaser,  Fabulicious, Demonia, Funtasma, Pin Up Couture, Bordello, Devious, and Pleaser Pink Label.

WHAT DO THE SAVE STATEMENTS MEAN?

When you see indications of savings off RRP, we're displaying the savings in dollar amounts that you'll receive based on the recommended retail price for the product.

CAN I USE A SHOE ME GIFT CARD ON SHOE ME OUTLET?

Unfortunately, Shoe Me gift cards can only be used at shoeme.com.au and won't work at the Shoe Me Outlet site.

CAN I USE MY SHOE ME REWARDS ON SHOE ME OUTLET?

Unfortunately, Shoe Me Rewards can only be earned and redeemed at shoeme.com.au and won't work at the Shoe Me Outlet site.

ACCOUNT DETAILS

CAN I USE MY EXISTING SHOE ME ACCOUNT DETAILS TO SIGN IN TO THE OUTLET STORE?

Unfortunately, existing Shoe Me accounts cannot be used on Shoe Me Outlet. You will need to create a new Shoe Me Outlet account.

WHAT ARE MY PAYMENT OPTIONS?

You can pay with Apple Pay, Android Pay, Visa, MasterCard, Visa, American Express, PayPal, Afterpay or Zip.

ARE MY CREDIT OR DEBIT CARD DETAILS SAVED?

No, we don't save any of your payment details which means you will have to enter them each time you place an order, but at least you know there's no risk.

IS IT SAFE TO ENTER MY PAYMENT DETAILS ONLINE?

We take security seriously. Your payment details are automatically encrypted when you enter them.

ORDERS

HOW DO I KNOW I'VE SUCCESSFULLY COMPLETED MY ORDER?

When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please call our customer service team on 1300 00 7463 or email us.

Be sure to check your spam folder first!

CAN I AMEND MY ORDER BEFORE SHIPMENT?

Sorry, we're unable to make changes (e.g. styles, sizes, quantity) to your order, including delivery or payment methods, once your order has been placed. Depending on when your order was placed you may be able to cancel some items, however new items cannot be added. We suggest immediately calling Customer Service on 1300 00 7463 (Monday – Friday, 8am-5.30pm AEDT) for further assistance.

HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?

Standard shipping takes 3 to 5 working days from receipt of your order using Australia Post, however some orders may take up to 10 days to arrive at your destination during busy periods. Please bear with us during these times.

I’VE MADE AN ERROR WITH MY DELIVERY ADDRESS ON MY ORDER, CAN YOU FIX IT?

Depending on when you placed the order we may be able to assist. It's best to contact our Customer Service Team as soon as possible on 1300 00 SHOE (Monday – Friday, 8am-5.30pm AEDT) to see if they can update your order details.

I’VE MADE AN ERROR WITH MY BILLING ADDRESS. WHAT DOES THIS MEAN?

Not to worry, as long as your delivery address details are correct your billing address won't be affected.

CAN MY PARCEL BE LEFT ON THE DOORSTEP OUTSIDE MY ADDRESS

Sadly not. We wouldn't want something to happen to your lovely new Shoe Me Outlet gear and so we require a signature upon delivery.

IS SHIPPING FREE FOR MY ORDER?

Orders totaling $100 or more receive free standard delivery anywhere in Australia and Orders totaling $150 or more receive free express courier international anywhere in New Zealand. With product prices as low as they are, delivery is charged at $7.95 if your order is under $99 for Australian addresses and $15.95 for New Zealand addresses.

DO YOU SHIP OVERSEAS?

Currently, we only ship internationally to New Zealand and domestically to addresses within Australia.

PROMOTION CODES

HOW DO I USE A PROMOTION CODE?

You will be prompted to apply the promotion code to your order in the Checkout.

WHY WON'T MY PROMOTION CODE WORK?

It may have expired, been entered incorrectly or not be valid if your order does not meet the terms and conditions of the promotion.

CAN I USE MORE THAN ONE PROMOTION CODE ON AN ORDER?

No, unfortunately only one promotion code can be applied to each order.

I FORGOT TO ADD A PROMOTION CODE TO MY ORDER. CAN IT STILL BE APPLIED?

No, promotion codes can only be applied in the Checkout at time of purchase.

HOW DO I CHECK IF A PROMOTION CODE HAS BEEN APPLIED TO MY ORDER?

It will appear in the Checkout and applied to the balance of your order.

AM I ABLE TO PURCHASE A GIFT VOUCHER?

No, unfortunately we do not offer gift vouchers at Shoe Me Outlet Online.

RETURNS & REFUNDS

I’M NOT SURE I LIKE WHAT I BOUGHT - HOW CAN I RETURN THIS PRODUCT?

As this is an outlet offering a range of discounted products, we do not currently accept returns for change of mind. However, if for any reason you find that one of our products is faulty or we have not delivered what you ordered, you can return these products and opt for a refund. You will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.

WHAT IF I CHANGE MY MIND ABOUT A PURCHASE?

As this is an outlet offering a range of discounted products, we do not currently accept returns for change of mind.

WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?

We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty or we have not delivered what you ordered, you can return these products and opt for a refund. You will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.

WHAT IS THE PROCESS FOR RETURNS?

We will accept returns at any time if products are faulty or the incorrect products were delivered. You can register your intention to return by contacting our Customer Service team, who will take you through the process and provide you with the authorisation number and return details you need.

HOW LONG WILL IT TAKE TO GET A REFUND?

Once your goods have been received on our end, please allow up to 30 business days for your credit or refund to be processed back into your account. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund.

WHO GETS THE REFUND IF I RETURN A PRODUCT GIVEN AS A GIFT?

The refund on a correctly returned item that was given as a gift will be credited to the original card or account used to purchase the gift.

HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?

The Customer Service team operates on Monday to Friday (excluding public holidays in Sydney, Australia) from 8.00am until 5.30pm (Australian Eastern Standard/Daylight Savings Time). The contact phone number for our team is 1300 00 7463  or you can also contact us via email.