This policy applies to products purchased from the website outlet.shoeme.com.au.
WHAT IF I CHANGE MY MIND ABOUT A PURCHASE?
As this is an outlet offering a range of discounted and clearance products, we do not currently accepts returns for change of mind.
WHAT IF A PRODUCT IS FAULTY?
If for any reason you find that one of our products is faulty or we have not delivered what you ordered, you can return these products and opt for a refund.
Please email firstname.lastname@example.org in regards to a faulty product.
WHO GETS THE REFUND IF I RETURN A PRODUCT GIVEN AS A GIFT?
The refund on a correctly returned item that was given as a gift will be credited to the original card or account used to purchase the gift.
HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
The Customer Service team operates on Monday to Friday (excluding public holidays in Sydney, Australia) from 8.00am until 5.30pm (Australian Eastern Standard/Daylight Savings Time). The contact phone number for our team is 1300 00 7463 or you can also contact us via email.